Courteously losing business?
Are your sales staff politely processing account closure requests in accordance with procedure?
When the world of banking was flat, procedure reigned supreme. Those who could fulfil orders efficiently and
transact quickly were deemed highly employable. However, as the world of banking achieves a new perspective,
shaped by consumers, technology and economic changes, a new understanding of the ‘round’ world of banking
requires new tools to navigate uncharted territory.
Cornerstone Performance Solutions provides learners with the tools required to operate effectively
within the banking industry. Courteous efficiency is no longer sufficient when it results in reduced valuebut combine it with contextual insight, innovative solutions and adaptability, and you not only produce
increased customer value, but up-selling, cross-selling, customer retention and organisational impact.
LEARNING SOLUTIONS FOR
PROFESSIONAL PERFORMANCE IMPACT
www.performancesolutions.co.za • (+27) 011 789 1957