CONTENTS & CREDITS
55
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Banking Association Editorial Board
63
Contributors
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Designers
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55 Opinion
The bank of 2030 and beyond
E&Y’s Emilio Pera on the transformation
of banking
58 SA Banking News
Rivalry in retail banking and more on
infrastructure bonds
60 SADC & International
Banking News
Subscriptions and Distribution
Financial Accountant
Raina Julies
Charles Boffard
[email protected]
Lawrence Khoza
Luyanda Tetyana
Ndivhuho Mafela
Thenji Nhlapo
Charles Boffard
Cas Coovadia
Chris Hart
Prince Mashele
Phakamisa Ndzamela
Donna Oosthuyse
Emilio Pera
Dr. Retha du Randt
Gallo/Getty Images
Fikiswa Majikela
Mike Scarth
Shamiela Brenner
Michele Jarman
[email protected]
Jayne Macé-Ferguson
Mfundo Ndzo
Leo Abrahams
Robin Carpenter-Frank
[email protected]
Andrew Green
[email protected]
Andre´ Potgieter
Derrick Asimwe
Selwyn Petersen
William Rompelman
Shihaam Adams
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Lodewyk van der Walt
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Mike Tissong
Associate Publisher
Jocelyne Bayer
ADVERTISING: ANDREW GREEN
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Tel: +27 21 469 2469
Lessons from global customer satisfaction survey
63 Lifestyle
Meet the bankers
Lesetja Kganyago, Deputy Governor of the South
African Reserve Bank
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