CONTENTS
10
09 MD’s Message
41
Critical issues dealt with by The Banking
Association South Africa
10 SA Democracy
South Africa: 20 years of democracy
It’s time for a frank assessment of our first two
decades as a democratic nation,
says Cas Coovadia
16 SA Democracy
A realistic view of SA democracy
How far have we come, and where to from here,
asks Chris Hart
22 SA Democracy
The story of BEE: 20 years
into democracy
Has BEE succeeded? To judge it we must look at
its predecessors, says Prince Mashele
28 Industry Report
Responding to regulation: the future
KPMG reports on the road ahead
31 Training
Fresh challenges create
employment opportunities
Changes in banking require new skills
37 Reportback
SABRIC: winning the fight against
banking crime
Collaboration is the key, says CEO Kalyani Pillay
41 Security
Innovation to protect your money
Cash transportation has had to become a
hi-tech business
44 Customer Story
Who gets the credit?
Zithulele “KK” Combi says not much has changed
for black customers
49 Banking IT
Financial services move to the cloud
The cloud’s efficiencies are good news for
smaller banks
53 Opinion
A catalyst for economic growth
South Africa’s financial regulations and banking
industry are driving growth in SA and Africa, says
Citi’s Donna Oosthuyse
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