AVI Systems ProSupport Brochure

DID YOU KNOW ?

IF YOUR STAFF OPENS EQUIPMENT TO TROUBLESHOOT , IT COULD VOID YOUR WARRANTY .

LET A CERTIFIED AVI SYSTEMS PRO HANDLE IT — AND KEEP YOUR WARRANTY INTACT .

PRO SUPPORT V S

MANUFACTURER WARRANTY — WHAT IS COVERED

DESCRIPTION PRO SUPPORT MFG WARRANTY

Phone support within minutes	YES	NO
On-site labor and diagnostics	YES	NO
Labor to remove and re-install faulty equipment	YES	NO
Support for “ human errors ”	YES	NO
On-site system training & re-training	YES	NO
Two systems Re-Certifications per year	YES	NO
“ Priority response times ” promise	YES	NO
Automated Asset Tracking systems	YES	NO
Estimated “ end of usable life ” reporting	YES	NO
8-hour on-site emergency service	YES	NO
Flat-rate insurance coverage for entire year	YES	NO
Help desk access to resolve operational issues	YES	NO
Ability to budget service calls	YES	NO
Continued support after warranty coverage ends	YES	NO
No facilitation fee to handle product warranties	YES	NO
Professional advocate to assist you with warranty claims	YES	NO
Free loaners for displays and projectors	YES	NO
Included catastrophic parts	YES	NO
Covers freight	YES	NO

AVI Systems ProSupport Brochure | Page 3