Customer C.A.R.E. by Dr Trilogy
| sponsored by Federal-Mogul
Nothing’s Going to Change My World (Across the Universe) …… The Beatles
Use this technique to stay cool in stressful situations
Whatever Gets You Through the Night …… John Lennon
We are all different, so use techniques that work for you to reverse the years of negative
brainwashing – start using your MIND POWER
I’m Free …… The Who
Set yourself free from your EGO (Freud)and respond positively to negative situations
and negative people – be prepared to risk your ego, and to do things out of love, not
fear or duty
Don’t Let Me Down …… The Beatles
The Trilogy of Woe – Indifference, Broken Promises, NO C.A.R.E. – your customer is
pleading that you not do this: “Don’t Let Me Down!”
Here Comes the Sun …… The Beatles
Customer C.A.R.E. is a science, but it has to be approached with emotion – when you
see your customer entering your shop, both literally and figuratively, you must sing
“Here Comes the Sun”
Unchain My Heart …… Joe Cocker
Throw away the shackles of your environment, throw away the shackles of your
prejudices, throw away the shackles of convention and peer pressure – see the true
meaning of life!
And finally, three extremely relevant quotes which I have held back for now, and which
encapsulate all that we have been saying. Read them, cogitate, and come to the right
conclusions:
“The aim of all legitimate business is service for profit, at a risk”
“A government that robs Peter to pay Paul can always depend on the support of Paul”
“ Bureaucracy is a giant mechanism operated by pygmies”
™
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