PERSONAL DEVELOPMENT
OVERVIEW
The Toolkit fosters open conversations between CAO and Mayor and Council to set clear goals for
the successes of the organization and community. For both parties, the Toolkit promotes:
• a foundation for good communication;
• an approach to dialogue and conversation that
reduces misunderstandings;
• a process for setting annual work-related goals;
• a shared understanding of performance measures;
• a recognition of the CAO’s achievements and assessment of what is
being accomplished;
• an identification of performance gaps and proactive measures; and
• focus on aligning the CAO’s goals with the strategic plan for the
organization.
To facilitate performance conversations, the Toolkit tasks CAOs and Mayor and Council to pick
and choose from tools and templates to create deliverables. In the CAO’s case, the deliverable is
The CAO Handbook for Performance Evaluation for Mayor and Council’s response. The Handbook
includes a Performance Evaluation Template that each elected official scores. A consultant may
be hired, or a sub-committee struck to compile the scores together into the Final Performance
Evaluation Report. At this time, the CAO, Mayor and Council review the final report together.
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