BOOKING AGREEMENT
means for you and who to contact if things go wrong . We will provide you with the services listed on the ATOL Certificate ( or a suitable alternative ). In some cases , where we aren ’ t able to do so for reasons of insolvency , an alternative ATOL holder may provide you with the services you have bought or a suitable alternative ( at no extra cost to you ). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder . However , you also agree that in some cases it will not be possible to appoint an alternative ATOL holder , in which case you will be entitled to make a claim under the ATOL scheme ( or your credit card issuer where applicable ).
If we are unable to provide the services listed ( or a suitable alternative , through an alternative ATOL holder or otherwise ) for reasons of insolvency , the Trustees of the Air Travel Trust may make a payment to ( or confer a benefit on ) you under the ATOL scheme . You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services , including any claim against us , the travel agent ( or your credit card issuer where applicable ). You also agree that any such claims may be re-assigned to another body , if that other body has paid sums you have claimed under the ATOL scheme .
2 ) When you buy a package holiday that doesn ’ t include a flight , protection is provided by way of a bond held by ABTA – The Travel Association 30 Park Street London SE1 9EQ . For further information please see www . abta . com . You agree to accept that in the event of our insolvency , where your holiday is protected under the bond we hold with ABTA , they may arrange for the services you have bought to continue , or for a suitable alternative to be provided at the same cost as your original booking . You also agree to accept that in circumstances where the travel service supplier provides the services you have bought , you agree to pay any outstanding sum under your contract with us to that alternative travel service provider . However , you also agree that in some cases the services will not be provided , in which case you will be entitled to make a claim under ABTA ’ s Scheme of Protection ( or your payment card issuer where applicable ) for a refund of the monies you have paid .
If you are a resident of the Channel Islands or Isle of Man , then no ATOL financial protection is included .
11 . ABTA
We are a Member of ABTA , membership number V0762 . We are obliged to maintain a high standard of service to you by ABTA ’ s Code of Conduct . We can also offer you ABTA ’ s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute . If we can ’ t resolve your complaint , go to www . abta . com to use ABTA ’ s simple procedure . Further information on the Code and ABTA ’ s assistance in resolving disputes can be found on www . abta . com .
12 . Complaints
If you have a complaint about any of the services included in your holiday , you must inform our resort representative or our Head Office Customer Services team by calling : 01223 516333 or emailing : customerservices @ premierholidays . co . uk without undue delay who will endeavour to put things right .
If it is not resolved locally , please follow this up as soon as possible after your return home , ideally within 28 days by writing to our Customer Services Department at Premier Holidays Ltd , Building 1020 , Cambourne Business Park , Cambourne , Cambridgeshire CB23 6DW giving your booking reference and all other relevant information . Please keep your letter concise and to the point . If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking . Please also see clause 10 above on ABTA .
13 . Additional assistance
If you ’ re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance , in particular by providing information on health services , local authorities and consular assistance ; and helping you to find alternative arrangements and any necessary phone calls / emails . You must pay any costs we incur , if the difficulty is your fault .
14 . Passport , Visa , Identification and Immigration Requirements
Your specific identification , passport and visa requirements , and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and / or Consulates . We do not accept any responsibility if you cannot travel because you have not complied with any identification , passport , visa or immigration requirements .
15 . Excursions
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us . For any excursion or other tour that you book , your contract will be with the operator of the excursion or tour and not with us . We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator .
16 . Travel Agents
When you buy a flight-based holiday , all monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times . This is subject to the agent ’ s obligation to pay it to us for so long as we do not fail . If we fail , any money held at that time by the agent , or subsequently accepted from you by him , is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us . When you buy a holiday not including a flight , all monies you pay to the travel agent are held by him on our behalf at all times .
17 . Law and jurisdiction
This booking is governed by English Law , and the jurisdiction of the English Courts . You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so .
146 BOOKING AGREEMENT visit your local travel agent or call 08444 937 900