IMPORTANT INFORMATION
Accommodation descriptions Hotels use a variety of descriptions for rooms to indicate Hotels use a variety of descriptions for rooms to indicate varying views as well as better facilities . For example , a standard room type , but with sea view , may be described as ‘ superior ’ or ‘ deluxe ’, although the décor and size of the room itself will be the same . In some cases , a ‘ superior ’ or ‘ deluxe ’ room may be the standard room type available in the hotel , so you should not automatically assume that this indicates a room of a higher standard . Some beach resort rooms are described as seafacing . However , these rooms may not necessarily have a view of the sea , as it may be affected by plants and trees which grow quickly in tropical climates .
Rooms are often described as being ‘ twin ’ or ‘ double ’. This simply means that the room is suitable for an occupancy of two and does not guarantee a particular bed configuration . We are happy to forward special requests to the hotel , although these cannot generally be guaranteed .
It is common practice for hotels to take a credit card imprint on check-in as a guarantee for incidental expenses . If you do not possess a credit card , a cash deposit may be required , which will be refunded at check-out less any incidental charges .
Accuracy
Every care has been taken to ensure that all information we provide is accurate . However , due to circumstances beyond our control some details may change . It is possible that an advertised facility may be withdrawn or temporarily unavailable according to season or due to weather conditions , lack of demand , a private function , for maintenance , renovation etc . We will advise you of any significant changes to facilities at the time of booking or as soon as practical if information is received after your booking has been confirmed and if time permits . Similarly , some attractions advertised may not be open year round or on every day of the week . Please ask at the time of booking if this is important to you . Weather information , mileage and maps are guidelines only .
Reductions are available for children ( aged 2 – 11 years ) if they share a room with two full paying adults . Some hotels provide a folding bed or there may be a sofa bed in the room . On occasion , a child may be accommodated free of charge , but may have to share existing bedding , which may involve sharing a double bed with adults - if a folding bed is required for a child , this should be requested at the time of booking and a charge will be made locally for this .
Sometimes child offers are provided on an accommodation only basis . The hotel will then charge for all meals taken and in some cases , children will be charged on the same board basis as adults whether meals are taken or not . For this type of offer , payment for meals will be collected locally .
All children under 2 years of age are classed as infants . No seat is allocated on flights . It is customary for some hotels to make a nominal charge for food taken and some may also make a charge for the provision of a cot . This is payable before departing the hotel . Should a bed be required , please ensure that you request this at the time of booking , as an additional charge may be applicable .
Sky cots for ‘ small ’ infants ( weight , age and size restrictions vary between airlines ) may also be available on flights and should be requested at the time of booking .
Code share flights
On certain routes , airlines operate a “ code share ” system , whereby flights will operate under several airline flight numbers . However , the aircraft ( and consequently the seating configuration ) and staff will be supplied from only one of the carriers involved . We cannot guarantee which carrier will be operating any given “ code shared ” flight and a change in carrier is not considered to be a major change .
Data protection policy
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we , and your travel agent , need to use the information you provide such as name , address and any special needs / dietary requirements etc . We take full responsibility for ensuring that proper security measures are in place to protect your information . We must pass the information on to the relevant suppliers of your travel arrangements such as airlines , hotels , transport companies etc . The information may also be provided to security or credit checking companies , public authorities such as customs / immigration if required by them , or as required by law . Additionally , where your holiday is outside the European Economic Area ( EEA ), controls on data protection in your destination may not be as strong as the legal requirements in this country . We will not , however , pass any information onto any person not responsible for part of your travel arrangements . This applies to any sensitive information that you give to us such as details of any disabilities , or dietary / religious requirements . This transfer is necessary for us to be able to fulfil your requirements . Please note that where information is also held by your travel agent , this is subject to your agent ’ s own data protection policy . Your data controller is Premier Holidays . You are entitled to a copy of your information held by us . If you would like to see this please contact us in writing , signed and dated .
Early or late arrivals
Rooms are normally available on your arrival day from 1500 hours onwards and you will be required to vacate your room by mid morning on your departure day .
Health and vaccinations
At the time of going to print no compulsory vaccinations were required for the destinations we feature . However , vaccinations against Cholera , Hepatitis A , Typhoid and Polio are recommended , as is a course of Malaria tablets for certain destinations . If you have recently visited an area known to be infected with Yellow Fever , you may be required to produce a certificate of vaccination against Yellow Fever before being granted entry into some countries . For further and up to date advice please contact your GP or refer to the NHS website at https :// travelhealthpro . org . uk
Assistance requirements
We are delighted to offer advice for travellers with special needs or disabilities . Not all hotels have adapted rooms , and some airports and types of aircraft may not be able to accommodate certain requirements . In order for us to ensure that we can meet your needs , and that we comply with airline regulations , it is essential that you complete an assistance requirements form , which can be found on our website at : http :// www . premierholidays . co . uk / assistance _ requirements / form . The detailed information you provide will enable us to ensure that all the suppliers of services for your holiday are aware of your requirements and we can , if necessary , make adjustments to your itinerary at the outset to accommodate them . If the form is not sent to you , please ensure that you ask for it .
Honeymoon and anniversary offers
Building and development work
Some locations may unavoidably have work underway to public areas and facilities . Whilst we will endeavour to advise you of any building or refurbishment work underway at any properties you have booked , which may adversely affect your stay , we cannot anticipate where work will take place outside of the hotel
Insurance grounds . All the hotels featured strive to maintain high standards and , as such , there may be the necessity for some ad-hoc and unforeseeable maintenance work .
Child reductions companies place restrictions on travel in the last trimester of pregnancy . These do vary from one company to another , so check with us and we will give you current advice .
If you are celebrating your honeymoon , silver , pearl , ruby , gold or diamond wedding anniversary ( offers not valid for other anniversaries ) and wish to take up any offer , you must advise us at the time of booking . You will be required to present your marriage certificate to claim any offers .
It is advisable to take out an insurance policy at the time of booking as you are at risk as soon as your deposit is paid to us . If you fail to make appropriate insurance arrangements in a timely manner , we will not be liable for any losses or expenses which you may incur for claims which might normally have been covered by insurance in respect of circumstances for which we are not responsible .
Local assistance
Please note that , as our holidays are designed for the independent traveller , we do not employ representatives in Australia and New Zealand . In the unlikely event that you require assistance while on holiday , an emergency number will be detailed in your travel documents .
Local charges
Some items cannot be included in the holiday price . In some countries , for example , airport taxes are payable locally on departure or hotels may levy a service charge per room night and in some cases , local authorities impose tourism taxes , which are compulsorily added to hotel bills and payable locally . The charges may be introduced / changed / increased without notice and are beyond our control . Similarly , you are responsible for obtaining and paying for any visas required . You may also find there is a local charge for car parking at hotels , the use of tennis courts , hire of equipment , sun beds , watersports , health clubs , baby sitting , children ’ s clubs , cots , porterage etc .
Meals
The meals included in your holiday are indicated on each hotel description . Half board includes breakfast and dinner . Where half board is booked , the first meal included in your holiday will normally be dinner on your arrival day , and the last breakfast on your departure day . Most hotels also have set meal times . If your arrival or departure does not coincide with normal meal times , you may find that some hotels will only provide a light / cold snack or continental breakfast . In case of early morning arrivals and late departures , it is possible to obtain extra meals and these must be paid for locally before your departure . Please note that whilst hotels will do their best to cater for special dietary requests , menu choices may be limited .
Premier Plus , Bonus Buys and Early Booking Offers
All offers are available for holidays started and completed within the period stated and all nights must be consecutive . They may also be subject to availability and for bookings made by a certain date or may be withdrawn at any time without prior notice . Offers for items such as champagne are per booking , not per person . Where more than one offer is advertised , these may not be combinable and you may have to choose which you prefer . This will be explained to you at the time of booking .
Safety and security
You can obtain current travel advice from the Foreign , Commonwealth & Development Office Travel Advice Unit at their website https :// www . gov . uk / foreign-travel-advice
Special requests
If you have any special requests relating to your holiday , you should advise us when you make your booking . Although we are happy to pass on any requests to our suppliers , we cannot guarantee that they will be fulfilled and any additional costs involved will be passed on to you . Special requests do not form part of your contract with us .
Tours
Some tours may only operate if a minimum number of people book . Where this is the case , we will notify you at the time of booking that the tour is subject to a minimum number of people and should the tour be cancelled , you will have the choice of accepting an alternative ( subject to availability ) or , if the tour is a significant part of your holiday , you will be offered the option to cancel your holiday and receive a full refund of all monies paid . Day excursions and some short side trip tours may similarly be dependent on minimum numbers . Wherever possible , we will contact you prior to departure ( or alternatively you will be contacted by our local agent ) to advise you of this and you will have the choice of accepting an alternative tour or an alternative date , where available , or receiving a full refund of monies paid for that tour .
Travel arrangements
When you book your holiday we will give you the best information we have then about your travel dates , time , routing , carrier and aircraft type . However , carriers can and do change dates , times and routing at very short notice and we cannot control these changes . When such changes are made , we will do our best to help you make arrangements to minimise inconvenience to you .
If we are notified , in advance , by the airline of schedule changes affecting your itinerary , we will notify you ( if there is time to do so before departure ). If the timing change is one hour or less , this will be advised to you on your travel documentation when issued .
We cannot accept responsibility if you miss your departure because you check in late . Whilst we cannot guarantee specific seat allocation , some airlines do accept requests which we will be pleased to pass on . All flights are non-smoking services .
It is our policy that once you have checked in you are the responsibility of the carrier . Transport may be delayed or cancelled due to bad weather , technical problems or unavoidable and extraordinary circumstances . Except where this leads to a major change to contracted services , we will not be liable for any loss or expense incurred in such cases , nor obliged to refund any payment for unused accommodation or services at your destination . Where we have a representative present , we will always try to help you to make appropriate arrangements for meals and / or accommodation if your transport is delayed . However , if you have purchased holiday insurance , you may find that it will pay certain benefits in the event of delays .
Transfers
Hotel transfers will be shown on your confirmation , if you have booked them . Whilst we do not include them automatically on all holidays , these can be added at a supplement on request , in most locations . Shared transfers may involve stops at other properties en route to your own accommodation and may also be combined with arrivals and departures from other flights , which may involve a short wait .
When we sell a package holiday to you , we are obliged to comply with The Package Travel and Linked Travel Arrangements Regulations 2018 . These obligations are incorporated into our booking agreement , but you can find more information on our website at : www . premierholidays . co . uk / package _ travel _ regulations
www . premierholidays . co . uk BOOKING AGREEMENT 147