AST Digital Magazine June 2017 Digital-June | Page 40

Volume 13
June 2017 Edition
ded within the current infrastructure of the Public
Safety Answering Points (PSAPs), we’re working
with the 9-1-1 emergency services community to
ensure that all of the technology they’re using to-
day can be used with Reporty,” Elichai said. at length about the importance of video calling
for call-takers, from gathering information about
the scene to ensuring medical advice was being
followed correctly, and how it was shortening dis-
patch times by up to 50%.
“PSAPs don’t have to throw away all of their
hardware just for this new system and we easily
upgrade them to the smartphone age.” “There’s no reason that I should be able to order
an Uber faster than I can get a response from the
police.”
Showing off the consumer application and dem-
onstrating how a video call went through to the
PSAP, Elichai spoke extensively about the impor-
tance of instant location. While Elichai was quick to deflect blame for slow
response times from dispatchers or police offi-
cers, he did mention that innovation and techno-
logical advancement should be at the forefront
of the public safety field but insure that there is
adherence to a rigorous and necessary vetting
process or established standards.
“We’re no longer bidding and re-bidding cell
phone providers for a triangulation,” said Elichai.
“The very second that someone makes a Reporty
call, they’re instantly located.”
Elichai spoke at length about the importance of
video calling for call-takers, from gathering infor-
mation about the scene to ensuring medical ad-
vice was being followed correctly, and how it was
shortening dispatch times by up to 50%.
“In Israel, we’ve seen the dispatch times slashed
since MDA, the national EMS service, began
using Reporty last year. It was almost instanta-
neous.”
“The issues surrounding 9-1-1 technology, such
as cellular location problems and long call pro-
cessing times, have really come to the forefront
over the past 12 months.”
“The very second that someone makes a Re-
porty call, they’re instantly located.” Elichai spoke
“We absolutely support NENA and APCO’s call
for standards,” said Elichai and pointed to their
nationwide rollout in Israel that included signifi-
cant negotiations with State regulatory bodies.
“Standards are the foundation for the public
safety space and failure to create and enforce
standards across the spectrum means that pub-
lic safety can be endangered due to the litany of
apps that promise but don’t deliver.”
Elichai pointed to the deployment of Reporty in
both Israel and other countries of how crucial
standards were for public safety. It is also impor-
tant to understand that standards can impede
innovation which is why caution must be used
during standards development.
(Build your personal Circle of Friends network in Reporty, and
get notified when friends and family reported an emergency,
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