TROUBLESHOOTING
First try the solutions suggested here to possibly avoid a service call.
If you experience Possible Causes Solution
The lights do not work. Your refrigerator is equipped with
LED lighting which does not need
to be replaced. If there is power to refrigerator and lights do not illuminate
when a door or drawer is opened, call for service or
assistance.
Doors have been open longer than
10 minutes. Close doors and drawer to reset and open to resume lighted
task.
The door switch is not sensing the
door opening. Ensure there are no magnets or electronic devices within 7.6
cm (3") of the hinge cover.
The Temperature Control UI went
to sleep. Press any button on the UI to wake up the The Temperature
Control UI.
The Temperature Control UI
buttons are not working well. Try cycling power on the refrigerator to make the buttons
reset. If problem continuous, call for service or assistance.
The Temperature Control UI is not
receiving power. Check the wiring harness at the door hinge.
The Temperature Control UI does
not turn on.
Unable to adjust setting on The
Temperature Control UI.
Door is open and Door ajar alarm is Close the door.
activated.
Unusual Noise
To listen to normal refrigerator sounds, go to the Product Help/FAQ section of the brand website and search for “normal sounds.”
Below are listed some normal sounds with explanations.
The refrigerator seems noisy. The compressor in your new
refrigerator regulates temperature
more efficiently while using less
energy and operates quietly. Due to this reduction in operating noise, you may notice
unfamiliar noises that are normal.
Sound of the compressor running
longer than expected. High-efficiency compressor and
fans. Larger, more-efficient refrigerators run longer at lower, more
energy efficient speeds.
Pulsating/Whirring Fans/compressor adjusting to
optimize performance during
normal compressor operation. This is normal.
Popping Contraction/expansion of inside
walls, especially during initial cool
down. This is normal.
Hissing/Dripping Flow of refrigerant or flow of oil in
the compressor. This is normal.
Vibration The refrigerator may not be steady. Adjust the levelling screws and lower the levelling foot firmly
against the floor. See the “Refrigerator Levelling and Door
Closing” section.
Sizzling Water dripping on the heater during This is normal.
Defrost cycle.
Water running/Gurgling May be heard when ice melts
during the Defrost cycle and water
runs into the drain pan.
This is normal.
23