April Gold Star Edition 1 | Page 5

Sharing is Caring Freedom Referral Plan You care about your customers. Make them feel it and they will care about you too. Providing WOW customer service is the gift that keeps giving. Satisfied customers will be happy to share their experience with friends and family. Give your best service with every customer interaction. Even non-selling interactions like pick-ups, deliveries, and taking payments are all opportunities to highlight our referral program benefits. Blow your customer away with great service and they’ll be thinking of who they can send your way before you even ask for their assistance. Care to Share & Build Personal Trade!  Highlight program benefits with every customer.  Follow up by phone to express appreciation for business and a reminder about referral benefits  Work your call lists to keep Freedom on the customers’ mind  Showcase referral board during Quick Tour  Give every customer a referral packet 4