Hopes & Dreams
Resource Tool
The Turnover. It’s your
resource to sealing the
deal. After all, the ultimate goal with every customer interaction is 100%
customer satisfaction,
right? If personality does
not click or the customer’s resistance is unshakable, TO the deal. Tell the
customer to enjoy and
find another salesperson
(or manager) and let
them know that you
were unable to connect
with the customer. Let
your team mate approach the customer to
see if they get a more
positive reaction. This
handoff encourages
teamwork. If you TO and
your co-workers do the
same, it creates a triple
win– for you, your team
mate, and the customer.
GO TEAM FREEDOM!
Hopes & Dreams….
To say life is unpredictable would be an understatement.
Most of us would agree. Unexpected joy, sadness, opportunity, and loss is all part of life.
With all of these curve
balls, why not be prepared? If
you asked a friend would they
prefer to be prepared for the
unexpected, I bet they would
say– Absolutely!
So when you highlight
the benefits of ancillary products and their added protections to customers, they too will
say—Absolutely, sign me up!
Highlight the peace of mind
that can result from knowing
they have 24 hour roadside assistance with UMC, just in case.
Emphasize the value in having an
extended 2 year warranty on
that sofa, especially with little
ones running around.
2
Share a success story
about Debt Cancellation and how it
saved our customer money in an
unexpected, real life situation.
“Thomas, a Freedom customer,
was out running errands on
11/23/2011 when his apartment
building caught on fire due to a
grease fire. The fire, smoke,
and in turn water used to put
the fire out by the fire department, damaged a laptop, 32”
TV, Queen bed and Serta mattress. Thomas had purchased
the Debt Cancellation product
and his entire debt of $4,646
was paid in full.”
Use
your
ancillary
knowledge to make your pitch,
make it relatable, make it desirable, and make the sale. It’s your
job to help make your customers’
hope and dreams come true with a
purchase from you. Go a step further and help your customer protect that purchase with ancillary
products.