April 2018 Chamber Chatter April Newsletter 2018 | Page 11

AWARD
Morristown Manor
receives 2018 Customer
Experience Award
C
arDon & Associates is the recipient of Pinnacle
Quality Insight’s 2018 Customer Experience
Award™. Twelve CarDon communities throughout
Indiana received the award for a continued dedication to
providing best-in-class senior healthcare services.
Recipients of the Pinnacle Customer Experience Award
place a strong emphasis on ensuring the individual needs of
every resident are met. Over the course of 2017, a sampling
of CarDon’s residents and their families participated in
monthly telephone interviews that included open-ended
questions as well as the opportunity to rate a CarDon
community in specific categories.
“What an honor to receive this award for not one but
twelve of our CarDon communities across the Hoosier
state,” said CarDon Chief Operating Officer Gregg Gormal.
“CarDon takes great pride in the dedication to meet the
needs of our residents and their families, and knowing this
award was given to us because our residents are pleased
with our communities and services makes it even more
meaningful.”
Morristown Manor received the Customer Experience
Award in Cleanliness.
By qualifying for the Pinnacle Customer Experience Award,
each CarDon community satisfied the rigorous demand of
scoring in the top 15% of the nation across a 12-month
average.
Morristown
Manor
868 South Washington Street
Morristown, IN 46161
[phone]
chamberchatter
April 2018
11