RENAISSANCE HOTEL DENVER STAPLETON
MISS MANAGEMENT
CAROL LEVEY | LEVEY ENTERPRISES
Did I Just Embarrass My Boss?
I manage an apartment building and report to a Regional Manager who maintains a good working relationship with the asset manager. Last quarter, when she was called out of area, our Asset Manager asked me directly to provide documentation on several line items. He was very complimentary and I was happy to respond right away, to which he replied,“ finally some straight answers from the source. Now I know where to come for the truth." My pride turned to embarrassment. Had my interaction uncovered something wrong with how my regional does her job?
Quality operations and timely reporting require teamwork which demands direct and transparent communication. Sounds like you took the time and energy to respond to the asset manager but with unforeseen consequences. You“ stepped in it” when you didn’ t anticipate what could go wrong and / or control communicate inside. You also failed to manage expectations outside. It also illustrates that grabbing centerstage by yourself might feel productive for a minute but can backfire requiring damage control. So, what now?
First, get hold of your regional and rehearse the situation. Explain that you were taken offguard and thought you were doing a good thing.
You realize the asset manager was just trying to make you feel good. However, because you don’ t have the relationship depth that your regional does you found his kind words were a little unsettling like you were trying too hard to impress. What should be done to make sure he knows that I had been directed to get what is needed under unusual circumstances? What methods should be expected by the asset manager going forward? Also, express that you would appreciate some direction and / or coaching from her on this kind of“ what if” circumstances.
What you are doing here is getting back to clear communication protocol, direction from your team leader and re-establishing managed expectations all around.
IMPACT. INFLUENCE. INSPIRE.
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RENAISSANCE HOTEL DENVER STAPLETON
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TAKING ACTION:
Organizations create bottlenecks where subordinates bring leaders information and are stuck waiting for decisions. What if you could adjust your team to take action more? Focusing on the mission and building a mindset for action allows leaders to provide subordinates. To get there you have to create an environment where communication is focused on the end state, build a vision of what great looks like and then challenge yourself and others to work toward it.
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Thousands of Marines and business professionals have trained with me on how to successfully lead in their personal lives, careers, and work teams. For them, leadership success meant creating cohesive teams, inspiring innovation, building and promoting stars, achieving department goals and retaining valuable personnel.
MARCH 2017 • TRENDS | 13