EDUCATION CATALOG
FRIDAY OCTOBER 11, 2019 | 9:00 AM - 4:00 PM
Keys to Supplier Success
SUPPLIERS
$49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE
The Supplier Success course is designed to offer an overview of
the apartment industry and recommends ways that suppliers can
maximize partnerships with apartment owners, apartment management
companies, and apartment association members.
SEPTEMBER 2019 TUESDAY OCTOBER 15, 2019 | 9:00 AM - NOON
THURSDAY, SEPTEMBER 12, 2019 | 9:00 AM - NOON $49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE
Leasing Boot Camp
LEASING
$49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE
Your Leasing Team is on the front lines every day meeting potential
residents and presenting your company to the public. Empower them
with the basic skills they need to make the best fi rst impression possible
and contribute to your property's bottom line.
In this class they will review the basics in telephone presentations,
greeting customers, demonstrations, qualifying residents, tracking visits
and successfully closing the deal.
This class is perfect for Leasing staff new to the industry or needing a
refresher. The basics students learn here will complement the procedures
you use.
TUESDAY, SEPTEMBER 17, 2019 | 9:00 AM - NOON
Dealing with Diffi cult People
MAINTENANCE LEASING
MANAGEMENT SUPPLIERS
$49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE
LEASING
Fair Housing for Multifamily Professionals
MANAGEMENT
Make sure your community is in compliance with Fair Housing
Regulations and Guidelines. This class gives management and leasing
professionals detailed information on regulations and instructs managers
and leasing professionals in handling diffi cult Fair Housing situations.
new
WEDNESDAY OCTOBER 16, 2019 | 9:00 AM - NOON
Evictions with Dignity and Respect
MAINTENANCE
LEASING
MANAGEMENT
$49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE
Eviction is one of the most emotionally diffi cult things
that we must do as landlords. This course leads a discussion on
fundamental aspects of eviction from the landlord perspective to bring
dignity and respect to the eviction process for our tenants. As we do not
want to evict, we know that it happens. This course is designed from a
trauma-informed approach to the eviction process and strengthens de-
escalation approaches to eviction, identifying strategies and resources
with eviction prevention.
It is hard to maintain your calm and not take it personally when your
customer is being diffi cult or rude, yet that is what is necessary for
business. This class will show you ways to communicate more effectively
with the unhappy customer and fi nd a positive solution. OCTOBER 23 (9AM - 4PM) TO OCTOBER 24 (9AM - 12PM)
FRIDAY, SEPTEMBER 27, 2019 | 9:00 AM - 4:00 PM This course is designed to provide associates with the knowledge
necessary to pass the Federal EPA 608 exam. It has several sections
which include Core, Type I, Type II, Type III, and a universal certifi cation.
Associates can pass any or all of the sections. If a passing score is
achieved on all 4 sections, they will receive a Universal certifi cation (now
including the R-410a refrigerant). This certifi cation is required by law for
anyone that works on HVAC systems.
Business Writing that Works!
MAINTENANCE LEASING
MANAGEMENT SUPPLIERS
$179 MEMBER | $279 NON-MEMBER | QTY DISCOUNTS AVAILABLE
We all know what good writing is. It’s the novel we can’t put down, the
poem we never forgot, and the speech that changes the way we look at
the world. Good writing is the memo that gets action and the letter that
says what a phone call can’t.
In business writing, the language is concrete, the point of view is clear,
and the points are well expressed. Good writing is hard work, and even
the best writers get discouraged. However, with practice, you can feel
more confi dent about your own writing. This one-day workshop will give
participants the tools to become better writers.
MAINTENANCE
$295 MEMBER | $499 NON-MEMBER | QTY DISCOUNTS AVAILABLE
Mark’s teaching methods and simple to understand delivery of technical
information give this class one of the highest success rates. Every
technician should be certifi ed!
Day 1 of class (October 23) will be the instructional portion of the
class. Day 2 (October 24) is scheduled from 9-12pm and will be the
testing portion of the class. Please note this class is a day and a half.
THURSDAY OCTOBER 24, 2019 | 1:00 PM - 4:00 PM
OCTOBER 2019
HVAC Fundamentals and Troubleshooting
MAINTENANCE
$49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE
THURSDAY OCTOBER 10, 2019 | 9:00 AM - NOON
Fair Housing for Maintenance Professionals
EPA / CFC 608 Certifi cation
MAINTENANCE
$49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE
When your service staff interacts with residents, do they know how to
deal with Fair Housing issues? Help them understand what's legal and
what's not!
This class is designed for Technicians and Service Managers at all levels.
The class includes HVAC terminology, fundamentals of refrigerant and
the refrigeration cycle, components, and functions of an HVAC system.
In this class, the student will understand and practice troubleshooting to
the individual component level. This will reduce troubleshooting time in
the fi eld and develop effi ciency in system diagnostics.
Developed specifi cally with Maintenance, Housekeeping, and
Groundskeepers in mind, this course introduces on-site service staff to
Fair Housing regulations and prepares them for interacting with residents
12 | TRENDS AUGUST 2019
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