Annual review 2016 - 2017 | Page 4

Our Purpose Together with our partners, to passionately provide best value optometry, audiology and other healthcare services to everybody, simply, clearly and consistently, exceeding customer expectations every time. Our Values Treat people as we would like to be treated ourselves. Passionate about: • Our customers – the lifeblood of our business • Our people – supporting our staff to be the best they can be • Partnership – at the heart of everything we do • Communities – giving back to and working with our local communities • Results – keep it simple, get it done, deliver on our promises