INTRO-
DUCTION
What a tremendous year it has been for the Specsavers We are working to deliver more primary care on the high
partnership across all our markets. street, enhancing the skills of our clinical teams and relieving
the pressure on hard-pressed hospital departments. Through
It is impossible to capture the full extent of everything that has alliances such as that with the Royal National Institute of Blind
been achieved, but we hope this review gives you an insight People in the UK, we are raising awareness of the importance
into how we have supported our store partners, engaged and of eye health. And through our partnership with Newmedica in
developed our people, and delighted our customers during the UK, and our relationship with the Royal Australian and New
2016/17. Zealand College of Ophthalmologists, we are bringing together
the expertise of ophthalmologists and optometrists to improve
As optometrists for more than 50 years, Mary and I have seen –
eye-health outcomes for patients.
and indeed been part of – significant transformation in the optical
world. Yet nothing compares with the disruptive scale of the Ultimately every aspect of our business will transform: how we
change we are facing today, in optics and in hearing, driven by train and develop our teams, how we interact with our customers
technological and medical advancements, an ageing population, in store and online, and the ways in which we provide the highest
and the budgetary constraints of health service providers. standard of care to our customers.
The fundamentals of Specsavers’ success have not changed: It is an incredibly exciting future, and I have absolute confidence
exceptional service, delivered by passionate, committed and that it will be shaped and successfully delivered by the creativity,
highly-skilled colleagues, world-class product at unbeatable passion and commitment of our partners and support teams.
prices, superb marketing and fantastic retail standards. And above
all, an unswerving commitment to the values of our partnership.
By focusing on these, our partnership has achieved great results
in 2016/17, including record sales weeks across all markets,
new store openings, exciting new brands and an ever-deeper
involvement in supporting our local communities.
But at the same time, we have embarked on a journey to
transform what we do as optometrists and audiologists, for the
benefit of our customers.
Doug Perkins Dame Mary Perkins
Joint Group CEO
and Co-founder Co-founder
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