Continuous Improvement
allowed more Ontarians the ability to watch Council in action .
Perhaps our largest process improvement in 2020 involved our physician membership . We successfully launched our new enterprise system and member portal , shuttering an outdated legacy system and bringing core functions together under a single , powerful tool . Nicknamed ‘ Solis ,’ this new enterprise system is a one-stop shop for physicians in their interactions with CPSO : doctors can order copies of their registration certificate or diploma , pay fees , make an enquiry to the College , and much more – all directly from the portal .
Our launch efforts included more than 44,000 onboarding emails sent to our membership , communicating relevant information and inviting them to sign up . To ensure Ontario physicians had access to information and answers to questions about the new portal , we developed a new , dedicated webpage with extensive FAQs , technical support information and an introductory video that walked members through the new portal features .
Best of all , we launched this new portal on time , despite the additional challenges posed by COVID-19 .
Solis Stats
Our new enterprise system , ‘ Solis ,’ has seen a tremendous amount of activity from both Ontario physicians and CPSO staff since it launched in September 2020 . We ’ ve seen as many as 7,500 physicians using the portal during any given week , and the site has seen some 1.32 million pageviews since launch . Here are some other stats :
SOLIS RELEASE 1 HIGHLIGHTS
1.32 569 2380
Million Portal Page Visits Since Sept 14th
Licenses Granted in Solis
New COAs Completed
COAs Renewed
Employee Identified Improvements
As part of our internal Continuous Improvement efforts , we challenged our organization to introduce a minimum of one new process enhancement per staff member in 2020 , for a total of 397 improvements . We ’ re happy to report that we exceeded that goal , making 420 improvements over the course of the year .
Completed Self-Screening
Service Requests Created in Portal
1501
New Applications Created in the Portal
1197 5112 3517 17000 +
Total Portal Messages Created
Staff completed 420 improvements , or 106 % of our 2020 goal of 397 .
46 // CPSO ANNUAL REPORT 2020