Like most health-care organizations in Ontario , |
Teams and Skype for Business . We also transitioned |
herculean task under any circumstances , but |
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CPSO faced a series of unprecedented challenges |
three CPSO business units to our new document |
especially challenging during a pandemic . |
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as the COVID-19 pandemic unfolded . Deemed |
management platform ( nicknamed ‘ Vault ’) with more |
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an essential service , we needed to maintain our |
business units making the move in 2021 . What ’ s |
In 2020 , we held our first-ever virtual Discipline |
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business continuity while ensuring we kept everyone |
more , both our Patient Advisory Services and our |
Committee hearings . These online tribunals not |
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– including our staff , Council and committee |
Registration & Membership Services departments |
only allowed us to fulfill our mandate of disciplining |
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members , the general public , and other stakeholders |
moved seamlessly to a virtual environment ( and |
physicians whose conduct or practices pose a |
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who normally interact with our Toronto office – as |
utilizing a new call centre platform , Intermedia ), |
serious threat to the public trust , but we also |
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safe as possible . To that end , we made the decision |
allowing them to answer calls and address enquiries |
provided access to the proceedings to witnesses |
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in mid-March 2020 to close our offices to the public |
from physicians , the public , and other stakeholders |
and their families , the media , and other members |
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and have as many of our employees work remotely |
while working remotely . |
of the general public – just as we would with an in- |
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as possible . |
person hearing . |
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Here are some other highlights of our remote-work |
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Fortunately , we had adopted a culture of continuous |
initiatives : |
Our May , September and December CPSO |
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improvement 18 months before the pandemic struck |
Council meetings were also held online . Through the |
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Photo : Claudia Hung |
that allowed us to implement a comprehensive remote-work plan . We had just completed moving all CPSO staff over to Microsoft ’ s Office 365 suite of products , which allowed us to harness critical “ work from home ” electronic tools like Microsoft |
Despite the challenges of COVID-19 , our annual renewal process for all licensed physicians in the province was completed on time . What ’ s more , we moved our registration process from an antiquated paper-based system to a fully digitized one – a |
tireless work of our staff , these virtual meetings ran seamlessly , allowing Council members to discuss , debate , and ultimately vote on policy initiatives , bylaw amendments , and other critical College work . And by holding these meetings online , we have |
CPSO ANNUAL REPORT 2020 // 45 |