CPSO ANNUAL REPORT 2020 // 19 Concerns Received Per Year 3,764 2019 Resolution Process Used 46 % Early Resolution 34 % No Action 14 % Advice / Remedial Agreement 5 % Caution / Undertaking 1 % Referral to Discipline 3,483 2020 PHYSICIANS RECEIVED A COMPLAINT IN 2020 2,832 Total Concerns Managed in 2020 1,104 # of OPEN CONCERNS January 1,2020 3,329 # of CONCERNS CLOSED in 2020 1,258 # of OPEN CONCERNS December 31 , 2020 = - + were related to CLINICAL PRACTICE 77 % were related to PROFESSIONALISM 42 % were related to PRACTICE MANAGEMENT 7 % NATURE OF ISSUES BROUGHT TO ICRC CLINICAL PRACTICE Record Keeping 21 % Test Management 9 % Communication 22 % Prescribing 19 % Diagnosis 8 % PROFESSIONALISM Ethics 16 % Communication 2 % Boundary / Sexual Impropriety 5 % PRACTICE MANAGEMENT Records Transfer 2 % Staff Communication 2 % Infection Control 2 % 3,483 # of NEW CONCERNS received in 2020 Right-Touch Regulation