Complaints
The introduction of our system improvements has seen the following benefits :
90 % of complainants are contacted within 2 days
In 2019 , we met the benchmark of two days to contact a complainant after receipt of a complaint . In 2020 , we held that benchmark .
2018 2020 21 DAYS TO CONTACT 2 DAYS TO CONTACT
16 % OF CASES END IN EARLY RESOLUTION
46 % OF CASES END IN EARLY RESOLUTION
Since 2018 , we reduced the number of ongoing cases by
60 %
700 courtesy calls
made to flag low-risk , non-clinical concerns to doctors
20 // CPSO ANNUAL REPORT 2020