Annual Report 2019 | Page 14

Right-Touch Regulation We requested that the College be given greater discretion to triage complaints to allow us to focus regulatory activity on the complaints that most impact public safety. opportunities for practice improvement, we allow us to focus regulatory activity on the complaints expectations. We simply made it easier for professionalism to flourish. Using our regulatory that most impact public safety. We also believe physicians to find the information, when they need powers in a limited way to stimulate learning and that in order to nimbly respond to changing practice it. Conveying expectations in a transparent manner optimize practice change is exactly what right- environments, we need the power to make rules, is key to ensuring physician compliance with their touch regulation is all about. Recognizing that some rather than by regulation, on issues within our core obligations. physicians will need greater support, we do practice assessments that are focused, and only when needed. Reducing Red Tape In March, we submitted a number of mandate, i.e. registration, advertising, standards of practice and quality assurance. Clear, Transparent Expectations In 2019, the College continued its work in ensuring physicians policies that were more clear and Registration Applications Housekeeping amendments to several Registration Committee policies were made to enable staff to deal with straightforward issues as they arise. This allowed for a smarter, more effective use of recommendations to the Ontario government that we believe will allow us to do our work more effectively and even more efficiently. Among our recommendations, we requested that the College be given greater discretion to triage complaints to allow concise. In fact, all existing policies, not under active review, had been transitioned to the new, more readable format by the end of the year. In many instances, we saw a 40% reduction in word count, all without losing or altering any the Registration Committee’s time. As a result, the Registration Department saw a faster processing time for applications and an overall better experience for applicants. Photo: iStockphoto.com 14 // CPSO ANNUAL REPORT 2019