accordgroup.org.uk
Making a difference
To be a strong Group which makes the most of our individual and combined strengths to deliver positive and
efficient outcomes, improving life chances for our customers and the wider communities which we serve.
Values
Commitment
Communities
Innovation
We put our customers
and our people at the
heart of everything we do
We help create
communities where
people want to live
We are optimistic,
passionate and forwardthinking and deliver
better value every day
Corporate Objectives
Committed to Communities
Meeting Need
Good to Great
Responding to customers’
needs in a considered way
Ensuring homes and neighbourhoods
are well-maintained and delivering
services and support to
consistently high standards
Reinvestment of surplus into
supply of new homes and into
services to meet need
Proactive local management
Personal ownership and accountability
Meaningful engagement
with stakeholders
Signposting and working in
effective partnerships
Achieving high standards of governance
to ensure that what we do is transparent,
clearly directed and meets regulatory
requirements and expectations
Building more homes
A lean centre with strong local focus to
enhance delivery at the front-line
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Accord Group