Annual report 2015-16 Annual report 2015-16 | Page 32

32 Annual Report and Financial Statements 2015–16 Financial Review Financial highlights 2015–2016 A positive year, financially, with our year-end finances being better than budget. Expenditure: £38.9m Income: £38.4m Fundraising income: £13.2m For every pound we spent, 10 pence was spent on fundraising Commercial income continued to prove challenging with a net loss of £0.32m. The business operating model has been reviewed, identifying challenges and potential future opportunities, resulting in a new three-year business plan We effectively managed our expenditure to ensure we achieved our net budget Our new fundraising database, Raiser’s Edge, has helped us improve our relationships with our supporters and streamline our internal systems