14
Annual Report and Financial Statements 2015–16
•
The regulators also say our services hit the mark: all three, national, regulating bodies
declared them 100% ‘compliant’. And we’ve been recognised by Community Care
Market News as one of the ‘Top 20 younger adults’ residential-care providers’, fully
compliant with CQC standards.
•
In May 2015, we were awarded the ISO9001 accreditation; this confirms that we meet
the expectations and needs of our users, through an effective quality-management
system. We strive to continuously improve what we do by regularly assessing our
services and identifying actions for improvement or to stop problems occurring.
•
‘Making it Real’ is the care sector-wide commitment to transform adult social care
through person-centred working and community-based support. We contributed
to the Making it Real for people with sensory impairment report, setting out what
personalisation should look like from the perspective of people with sensory loss.
We’re proud that 25 of our services can now display the Making it Real kitemark. In our
film, you can see for yourself how Pippin House, in Devon, approaches personalisation.
After years of frustration, Josie is using personalised cards to communicate clearly with her
colleagues at a local charity shop.
actiononhearingloss.org.uk/about-us/annual-report/videos.aspx