Annual Report 2014 -15 | Page 96

Strategic Priorities for 2015-18 Five strategic priorities have been identified through the development of the new Strategic Plan 2015-18. These priorities will lead our work over the next financial year. This year we achieved significant milestones against these strategic deliverables. Priority 1 Maintain, develop and expand community responsive services that enhance and build resilience • The purposes of all services are clearly defined. • Regional plans are developed to support service and business development opportunities within the regions, consistent with community needs. • High-quality services are appropriately delivered. • Quality service delivery through program review and continuous improvement is maintained. • Interrelate’s research agenda is linked to service development and business development opportunities and is consistent with client and community needs. • Client outcomes framework is implemented and demonstrates improvements in client wellbeing. Vulnerable and disadvantaged clients’ receive enhanced access and quality of services. • Increase the use of technology for service delivery to meet the changing needs of our clients. Delivered in 2014-15: • Development of Regional Plans to inform community need and guide service growth. These will guide regional activity in line with the Strategic Plan. • Reviews completed of the Parents Not Partners, Bullying Awareness and Moving Into the Teens Years programs to ensure the continued currency and quality of programs. • Implementation of the Case Notes Procedural Guide and Counselling Models to support consistency, continuous improvement and quality delivery of services. • Development of a proposed Research Agenda which was presented to potential partners who could provide support. 94