basketballscotland Annual Report
OPERATIONS REPORT
Membership System
The improvements to the implementation of the online registration system have continued during the season
2012-2013. The system has facilitated club secretaries and independent members to access their membership
information and process their registrations online. The main challenges faced by club secretaries have been tackled.
Additionally, we have been able to introduce members’ qualifications information in the “self-service system” and,
consequently, this information is now available to club secretaries and individual members. Moreover, a new
application has been introduced to ease the internal mailing process for club secretaries. This application allows
them to select a group of members and feed their email addresses directly into any available mailing system.
The support to club secretaries has been continuous and consistent during the season. Membership related
communications have increased in order to guarantee direct and open communications with clubs and members.
These communications have improved the level of customer service provided to our members, and have helped to
monitor the registration processes.
sportscotland, through Project Fusion, has supported the introduction of our current software Sage CRM, and they
will be looking to move to the next generation software in the next year. basketballscotland will consider its
business and members’ needs and evaluate the next step moving forward in this area of the business.
Operations
Our main focus has been on streamlining our processes and improving efficiency. By incorporating new systems we
have reduced time in areas such as finance, HR and administration and this redirected our focus to other essential
areas.
These improvements are helping us to provide members, volunteers and clubs with the support and service they
require, and are helping us achieve our “Customer Commitment” which can be found on our website. This is our
promise to engage with members and partners in a positive, constructive manner, with a view to improving basketball in Scotland.
Staffing
In 2012 we changed our staffing structure. This has had quite an impact on our organisation, especially in our
Cashback funded posts in the Regional team. Our updated recruitment and management policies have proven
successful and we are now rolling out new HR, Governance and Practice, Data Protection and Finance policies in the
coming months.
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