All Things Process & Performance Management October 2016 | Page 5

PROJECT MANAGEMENT
Project management offices can play an integral, dynamic role within organizations when they are
leveraged appropriately. However, many organizations struggle with ensuring the projects meet
organizational goals, balancing structure and flexibility, and developing the right skillsets in its project
managers.
APQC’s research and tools provide insights into how these organizations manage projects for maximum value and offer
solutions to the challenges organizations face.

CHANGE MANAGEMENT
Overall, when organizations ignore the impact of change initiatives on people, roadblocks arise and
intended results fall short of expectations. Many organizations conduct limited workforce engagement
for their process and performance management initiatives. Limited engagement results in employees who
do not understand, care about, or even agree with the changes.
Change management at APQC is the act of proactively managing change and minimizing the resistance by engaging key
stakeholders in the change process. In other words, change management is all about people—communicating with
them, getting their feedback, and providing consistent explanations and directives to them.

QUALITY MANAGEMENT
Quality management at APQC is about finding the right mix of policies, standards, processes, and
practices to spend your investment dollar on. To
help establish capabilities and disciplines across
the organization to achieve end-to-end quality one must:


understand customer requirements,



use preventive quality planning,



create processes to validate requirements,



manage nonconformance issues,



continuously improve quality performance, and



create and manage a culture of quality.

For additional details, visit www.apqc.org/quality-management.

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