All Things Process & Performance Management October 2016 | Page 4

PROCESS MANAGEMENT
Obstacles to sustainable process management are constant: from inconsistent strategies and budget
constraints at the top, to employees on the front lines who are reluctant to change. At APQC, we know
these battles can’t be won solely by implementing technology solutions. We understand the importance of
giving equal attention to people, process, and technology when designing sustainable approaches to business process
management.
We don’t just give you the measures, data, and tools to improve; we arm you with time-tested strategies and proven
best practices to align process improvement efforts with business goals.
APQC members have the most complete access to the resources, benchmarks, and assessments process
management professionals need to sell, start, and sustain effective process management initiatives.
Visit www.apqc.org/process-management for more information.

PERFORMANCE MANAGEME NT
Performance management involves the recurring activities to establish and implement organizational
goals, monitor progress towards the goals, and make adjustments to achieve those goals more
effectively and efficiently. Those recurring activities are much of what leaders and managers inherently do
in their organizations.
APQC provides best practices and tools that you can use to support your organizational performance assessments;
planning activities; and monitoring implementation throughout the organization.

BENCHMARKING AND MEASUREMENT
Learn exactly where your business processes stack up against the competition using comprehensive
assessments available through APQC’s Open Standards Benchmarking®. Launched in 2004, Open
Standards Benchmarking is powered by a database underwritten by organizations that support the
creation of common, open frameworks to measure processes. Based on APQC’s widely-adopted Process Classification
Framework®, the database contains more than 2,000 standardized measures spanning people, process, and
technology.
Assessments provide insight into your key organizational processes to help identify performance gaps. Upon
completion of an assessment, you will receive a report containing deep, accurate, relevant, and timely benchmarks
you can trust—each data point goes through APQC’s rigorous, seven-step validation process to ensure the highest
level of accuracy before admission to the database. You will also receive additional peer groups in your report such as
industry, geography, and entity size.
Visit www.apqc.org/benchmarking-portal for more information.

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