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L. A. Care Health Plan
Officer, is deeply ingrained at L. A. Care.” The organization has set up governance structures to evaluate how it uses AI and reviews outputs.“ We have a strategic roadmap that focuses on use cases in a disciplined way and adopted human-in-the-loop( HITL) AI protocols, which means human judgment is integrated into the AI workflow to enhance accuracy, safety, and ethical decision-making. This helps us ensure the final output has gone through several different reviews to confirm it’ s not hallucinating or using incorrect information.” Bias remains a top focus, especially in healthcare where decisions affect access, outcomes, and patient experiences.“ Bias, especially in healthcare, is an important consideration. We want to make sure the model is always trained to use the most ethical approaches.”
Technology may change the work, but it doesn’ t remove the need for judgment. Miguel leads a compliance organization of about 75 professionals and places a strong focus on development and growth. He believes investing in teams is inseparable from building high-performing organizations.“ If we want the best, we’ ve got to provide that development pathway for our team.”
If we want the best, we’ ve got to provide that development pathway for our team
As technology reshapes healthcare, he sees curiosity becoming a key leadership trait.“ I think curiosity is critical in this space. We need the next generation to be very curious.”
The pace of change may pick up, but the principles behind the work stay the same. Whether the conversation is about regulation or technology, Miguel returns to one mission: helping organizations make decisions that serve the people who count on them most. ■
www. lacare. org
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