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We share a common responsibility to strengthen the safety net and ensure our members get the care they need
Clarity matters because these expectations stretch beyond L. A. Care’ s four walls. The organization works closely with providers, vendors, and delegated entities who must also meet regulatory expectations.“ Once we have that clarity, we can have more intentional conversations about how to best position the organization to comply with the law. It’ s important for L. A. Care to make sure not only our organization, but also the organizations we contract with, understand what’ s required.”
Trust grows the same way compliance does: through consistency, credibility, and transparency. We regularly meet and keep open channels with our regulators. It’ s really important for us to keep transparency at the forefront of our interactions.”
Strong relationships matter most when regulation shifts or new questions emerge. Keeping those lines of communication open helps organizations respond more effectively and maintain trust with everyone involved.
That same focus on trust and transparency extends into the broader healthcare landscape. Miguel describes healthcare delivery as a collaborative space where health plans, providers, hospitals, and community organizations all influence outcomes.“ We share a common responsibility to strengthen the safety net and ensure our members get the care they need. Strong partnerships make that possible, and when the safety net is stronger, our members and communities are stronger. That’ s a success we all share.”
Guiding the future
Few developments have attracted as much attention as AI. For Miguel, AI brings both opportunity and responsibility. Its potential applications touch claims processing, analytics, and administrative operations. At the same time, healthcare organizations need to ensure proper governance, oversight, and accountability.“ One of the biggest areas where we’ ve seen changes is in AI. We want to make sure we’ re leveraging AI but doing so mindfully and with the right guardrails and controls.”
Innovation may move quickly, but accountability always matters.“ The partnership between compliance and technology, especially with our Chief Information Security
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