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Personalization is equally central to Connections by Ciel, the organization’ s signature memory care program, which emphasizes individualized routines, purposeful engagement, and meaningful family involvement.
“ Part of the process includes individualized routines and care, taking residents’ preferences and daily rhythms into account. We create meaningful engagement through activities organized around our five pillars: kinship, spirituality, social engagement, physical wellbeing, and intellectual well-being,” Alexis outlines.
The program includes life-skill stations, specialized training, and family support. The goal is to preserve purpose, not just provide care.“ Again, the one-size-fits-all model doesn’ t work.”
Connection at scale
Maintaining a consistent, personalized resident experience across a growing portfolio requires more than operational excellence.
Alexis believes it begins with an engaged, empowered workforce that understands the importance of every interaction.
“ Team member involvement in driving engagement is critically important from our dishwasher to our nurses, to our med techs, to our administrative staff.” That belief shapes how Ciel recruits, develops, and supports its team members.“ Often, what’ s critically important to residents is the simple gesture or following through on a promise.”
Ciel invests in onboarding, continuing education, tuition reimbursement, and career development programs to help team members build long-term careers, not just fill positions.
Expectations for today’ s workforce have changed. Team members want flexibility, opportunity, and leaders who understand their individual circumstances.“ The days when a pizza party was enough to motivate and retain employees are behind w 132