________________________________________________________________________________________________________________________
and nonclinical employees to address burnout and mental health.“ We take this seriously and work hard to understand what people are experiencing and what resources they need to reduce burnout across the organization.”
At the same time, maintaining access to care takes a financial model that can support it. Reimbursement pressures affect providers nationwide, but Jason prefers not to dwell on things outside the organization’ s control.“ We can’ t necessarily change that, but what can we do to grow?” Under Jason’ s leadership, Phelps Health has expanded into new service lines, including spine and bariatric care, while investing in direct-toemployer health plans and a Medicare Advantage partnership.“ We’ re focusing on growth and creating those new revenue streams.”
Shared ownership
Inside Phelps Health, Jason makes sure innovation isn’ t just for executives. The Bright Ideas initiative encourages employees to spot opportunities in quality, safety, operations, and finances. Team members whose ideas get implemented receive incentives, so participation is built into the culture.“ If someone sees a problem and says,‘ Here’ s how I think we could do this differently,’ we have a group that reviews that idea.” The program is rooted in a simple belief: the
118