NEWS
FEATURES
RESEARCH
2001 ★ ISSUE: 1
AGSM Magazine is a publication for supporters of the Australian Graduate School of Management, a School of both the University of New South Wales and the University of Sydney.
Publisher: professor Michael Vitale, AGSM dean
Managing editor: Michael Walls Editor: Debra Maynard Design: Anthony Vandenberg Copy editing: Richard Podmore
Bush telegraph correspondent: Don Taylor
Cover photo: Karen Mork
SEND Magazine contributions to: magazine @ agsm. edu. au
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Web site: www. agsm. edu. au
Copyright © AGSM 2001. All rights reserved. This publication may not, in whole or in part, be lent, copied, photocopied, reproduced, translated or reduced to any electronic medium or machine readable form without the express written permission of the publishers. While the publishers have taken all reasonable precautions and make all reasonable efforts to ensure the accuracy of the material contained, articles express the personal opinion of the author and not necessarily that of the publishers or the AGSM.
Published for the AGSM by Debra Maynard & Associates, 2 / 72 St Marks Road Randwick NSW 2031 Australia, Tel:( 02) 9314 6261, Fax:( 02) 9398 4991.
ISSN 1441-5437
INCREMENTAL THEORISTS: think less about basic aptitudes as explanations for performance and focus more on skills, effort and strategies.
Contents
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— Robert E. Wood. See full story page 12.
NEWS
3 Top ranking
The AGSM MBA program is the best in Australia and Asia, according to the Financial Times MBA 2001 survey.
FEATURES
7 MBA review
8 Dot com deal-makers
It takes more than cutting-edge technology.
11 Big ideas
AGSM’ s Connector business planning competition is targeting $ 100,000 in prize money for its expanded 2001 program.
21 Corporate partnerships
Introduction of an AGSM in-company partnership model for delivery of customised corporate education acknowledges fundamental shifts in management education needs.
RESEARCH
12 Implicit theories of managers
Do your assumptions help or hinder you?
16 Customer loyalty
Grahame Dowling asks: do customer loyalty programs really work?
18 Reference group neglect
Chris Manning and Dan Lovallo discuss the pitfalls of‘ inside-view’ thinking.
DEPARTMENTS
2 Upfront
22 Alumni at large
26 Bush telegraph
30 Publications & papers
32 People
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