Supporting Poor-Inclusive Water and Sanitation Sector Reform integrate and system for igning it to the framework . This formulation he sector and he achievement of ive of increasing itation ( as spelled a Uchumi na nzania – MKUKUTA / National Strategy
Targeting the Urban Poor and Improving Services in Small Towns
Supporting Poor-Inclusive Water and Sanitation Sector Reform integrate and system for igning it to the framework . This formulation he sector and he achievement of ive of increasing itation ( as spelled a Uchumi na nzania – MKUKUTA / National Strategy
.
lan from 2011- igrai and SNNPR ) itation tools and ers to design the tation Guideline .
Ion
tween 4 .
s e r the 1 s of
ZAMBIA
Amount used to design a new World Bank investment project with other partners Kreditanstalt für Wiederaufbau ( KfW ), Energy Industries Council ( EIC ) and African Development Bank ), with WSP using its experience on rolling out and learning from condominial sewers in the suburb of Kalingalinga , to inform and help the design process .
48,500
Estimated people who should gain improved access to water services through these contracts , surpassing original expectations .
AFRICA
WSP prepared a knowledge product that provides general principles and a robust set of guidelines to harness Information Communication Technology ( ICT ) for water and sanitation service delivery . This output will help practitioners , including but not limited to World Bank staff , operationalize ICT usage in their water and sanitation projects .
KEnyA
Global Water Practice in Kenya provided Technical Assistance to Ministry of Environment , Water and Natural Resources to support devolution process in the water sector , focusing on the transition process from the national to the county governments in line with the new Constitution of Kenya 2010 .
USD 4
USD 17
89,000
Targeting the Urban Poor and Improving Services in Small Towns
MOZAMBIQUE
Established a national Integrated Sanitation Program with the first ever national sanitation budget line across 6 ministries .
Establishment of financially viable fecal sludge management services for 150,000 people in unplanned peri-urban settlements in Maputo .
REGIOnAL
An 8 city study in Africa showed the implications of prepaid meters for the poor , captured poor customers ’ perspectives on the technology , and offered lessons for service providers , with a focus on serving low income settlements . Research was used directly to advise World Bank teams and clients in Malawi and Zimbabwe , and Chief Executive Officers ( CEOs ) from the 8 participating utilities were involved in VCs to share knowledge .
KEnyA
( KES 375 Million ) grant for subsidies for sewerage and water connections targeting urban low income population in Nairobi from the World Bank ’ s GPOBA program delivered .
( KES 1.503 Billion ) IDA funding for improved water and sanitation services in low income areas in 5 urban areas allocated and under implementation .
People ( 2,300 plots / 18 400 households ) in Kayole Soweto have access to improved water supply through social connections approach in Nairobi .
KEnyA
MajiVoice customer feedback system adopted at five utilities serving over 500,000 customers ;
Over 80,000 individual customer complaints processed . In Nairobi , recorded complaints rose tenfold , resolution rate doubled and resolution time halved .
nIGERIA
WSP supported the benchmarking of utilities across 36 states and the Federal Capital Territory
Provided Technical Assistance to the Federal Ministry of Water Resources to carry out a national survey of water points .
Africa Water , Sanitation & Hygiene • August 2018 19