Acumen Research and Consulting Malaysia Online Food Delivery Market is Expected t | Page 3
Satisfaction of the consumer ordering the food via online channel is the vital
factor for the online food delivery market which needs to have easy interface for
the food delivery application for the easy exploring for various food delivery
restaurants highlighting the best selling, cheap options, and new restaurant
options. On-time delivery of the ordered food with quick resolution of the
complaints by the consumer is another vital aspects of the online food delivery
market. Optimizing consumer satisfaction is directly proportional to the market
growth. For instance, 3PL and restaurant delivery are the cheaper options in
terms of delivery fee, but consumer prefer captive delivery fleet for online food
delivery due to its fast delivery service and consumer satisfaction compliant
nature though it is an expensive option as compared to the 3PL and restaurant
delivery.
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Several major players are present in the Malaysia online food delivery market
which has hindered the growth of the other starts-ups in the same market and
has created intense competition. Malaysia online food delivery market is
expected to create number of opportunities in the near future owing to the
tourism development coupled with increasing inflow of tourists, economical
development, and leaning trend towards the online food delivery.
Key players in the Malaysia online food delivery are DeliverEat, Uber Eats,
Foodpanda, Honestbee, Dahmakan, Running Man Delivery, and FoodTime.
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