THE
SURVEYOR
I SPRING 2014
SPOTLIGHT
ON THE
PROVIDER
I am Ann Marie Engelhardt, Owner of Bernens
Convalescent Pharmacy, Inc. in Cincinnati, Ohio where I have
been employed for 27 years. As Coordinator for our accreditation process, I
have experienced six accreditation surveys, three of which were with ACHC.
My experience with ACHC has been a positive learning experience, and our
Bernens Medical & Total Home Health
The Surveyors have shared their wealth of knowledge in a way that allows us to
use it to our benefit. I now see our surveys as opportunities to grow. Furthermore,
it is important for me to know that I can call the organization with a question or
issue and all of my questions will be answered quickly and thoroughly. I know that
ACHC is an organization that is there to help me meet the standards and exceed the
expectations. ACHC expects the best, which is nothing more than what I expect from
my employees. It is reassuring to have an accreditation organization that shares the
same philosophy as our company. Utilizing ACHC has been the best accreditation
decision that I have made.
ACHC is
committed
to providing
the best
possible
experience.
“I felt comfortable
during the survey
and felt that I could
have a dialog with
the Surveyor.”
- HOME HEALTH
AGENCY,
NAPERVILLE, IL
business has grown into a better company
because of the ACHC surveys. Each Surveyor has
taken an interest in our business and pointed out
ways to improve it, as well as emphasized the
processes that we excel in.
-ANN MARIE ENGELHARDT, OWNER
bernens.com
Total Home Health is an established Medicare provider
of both Skilled and Non-Skilled services.
We have had the privilege of caring for seniors since 2003, and are licensed in 14 Florida
counties and 33 Texas counties. We are privately owned and proud that our founder and
co-owner live and raise their families in the communities we serve. Total Home Health is a
team of Medicare experts. The expertise is demonstrated by our Outcomes as they apply to
patients with chronic diseases such as Congestive Heart Failure (CHF) and Chronic Obstructive
Pulmonary Disease (COPD), and the fact that our re-admissions rates consistently run
significantly below the national averages.
The leadership and clinical teams at Total Home Health always welcome a survey and view it as an
educational experience. The Surveyors are professionals and experienced Home Health RNs who
are courteous, respectful, always take the time to provide a daily overview of the survey progress
and share their knowledge at every given opportunity. What I value most about ACHC is its high
standards that are designed specifically for operating Home Health agencies. ACHC Customer
Service Representatives are always willing and able to assist with any pre- and post- survey
questions or concerns, which makes ACHC a great partner in helping
Total Home Care maintain the high standards required to care for
those who once cared for us.
totalhomehealthinc.com
4
I 855-YES-ACHC (855-937-2242) I
achc.org