THE
SURVEYOR
I SPRING 2014
José Domingos, CEO
LOOKING
AHEAD
Greetings! I hope 2014
is proving to be a year
of opportunity and
growth for you. Over
the past year we have
focused on refining the customer service we provide, and
ultimately the overall experience the providers we serve
have with us. We have made substantial gains in these areas,
and our customer satisfaction scores are representative of
our efforts.
While we will continue to prioritize delivering on the “ACHC
Experience,” our goal going forward is to establish ourselves
as the premier accrediting organization for the segments we
regard as being strategically important.
The first step in this pursuit is the strengthening of our
Compounding Accreditation program. To that end we have:
Refined our current standards
Launched a certification program
Welcomed a new board member with significant
compounding expertise and reach
Hired a well-respected, experienced Pharmacist to
lead the effort
Our interest is to become the de facto standard in this
segment and to partner with state boards of pharmacy
and the FDA to ensure that compounding in the U.S. is
safe and effective.
Additionally, we believe our program and infrastructure will
allow us to take what we have learned in the U.S. and apply
it to international markets, ensuring safety by promoting a
broad adoption of robust and uniform standards.
We are in the process of launching our Ambulatory Care
program that includes standards for Convenient Care Clinics
(CCCs).
As these clinics grow in number and are seen as a more
convenient/cost-effective healthcare solution for
consumers, accreditation will play a more prominent role in
ensuring the quality of care.
We continue to monitor evolving markets where an
accreditation solution makes sense for providers, payors,
and patients.
We are definitely not standing still. We have aggressive,
controlled growth plans while maintaining our core
principles.
The commitment, passion, and dedication to service and
quality that is instilled in each of our team members at ACHC
gives me confidence we can meet our grow Ѡ