THE
SURVEYOR
I FALL 2013
ACHC: A LOOK AHEAD
This year has brought about exciting changes for Accreditation Commission
for Health Care (ACHC) with the promise of more just around the corner. We
have been listening to providers for years and we continue to discover ways in
which we can deliver on our mission - to provide the best possible accreditation
experience to our customers and partners.
José Domingos
CEO
CUSTOMER CENTRAL 2.0
Be on the lookout for the launch of our improved online portal - Customer
Central - scheduled for release in Fall, 2013. The new version will allow
providers to electronically submit applications, as well as any other
documentation required to begin the accreditation process. After the
on-site survey has been completed, any post-survey documentation may
be uploaded to the new portal, which will instantly notify your personal
Accreditation Advisor that these steps have been completed. In addition
to these “ease of use” improvements, customers will find new webinars,
podcasts and whiteboard sessions designed to provide support and
information before, during and after the accreditation process.
ONLINE WORKSHOPS
At ACHC, we recognize the value of ongoing
education to maintain compliance following the
on-site survey. This is especially critical as it gets
closer to your accreditation renewal date. In an
effort to support our customers, ACHC will be
offering a new workshop designed for customers
preparing to renew their accreditation as well
as for those who may be transitioning from
other Accreditation Organizations. As an added
convenience, we will be hosting these workshops
exclusively online. All participants will receive a
program-specific Renewal Guide to Success which
includes essential audit tools as well as information
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