Customer C.A.R.E. by Dr Trilogy
| sponsored by Federal-Mogul
Trilogy Truth # 3
C.A.R.E
And what exactly does a customer
want? Customers want value for
their time and money; they want
personal attention, they
want to be listened to,
they want prompt
Service
Value
action; and most
importantly,
they want to
be treated with deference, fairness and honesty, and your
customer always wants to be right.
Get these three Trilogy Truths right,
and you will achieve the Trilogy
Triumph.
Customer C.A.R.E.
Customer Service
Customer
Satisfaction
And do I need to repeat this? C.A.R.E. = Customers Are Really Everything!
A man has no right to live until he has found
something to die for
– Martin Luther King
Driving the future
through leading technology
Customer careline 0800 555 832
| words in action
73
MAY 2014