Customer C.A.R.E. by Dr Trilogy
Module
| sponsored by Federal-Mogul
Fifty Six – Summary
In this fourth week of the summary, after having reaffirmed our
commitment to customer c.a.r.e., and repeating the three Trilogy Truths,
and conceptualising the Thrilogy Triumph, we now have to look at all the
other Trilogy truisms, and to ponder their effectiveness.
The Trilogy Tonic:
The tonic comes from having the ability to sublimate your ego into using the
words your customers love to hear: Thank you, Please, I am sorry. If you’re
Amercian, you can add “You’re Welcome”, “It has been a pleasure to serve
you” and “Have a nice day”.
it has been
a pleasure
to serve you
please
thank you
you’re
welcome
i’m sorry
Have a
nice day
Driving the future
through leading technology
Customer careline 0800 555 832
| words in action
40
june 2014