30 Best CEOs of the Year 2020 30 Best CEOs of the Year 2020 | Page 9

experience, engagement, and loyalty
Stand out features of
cxLoyalty
•
•
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They listen to understand
the most complex business
challenges
They leverage the deep
industry knowledge of their
subject matter experts to
determine a solution that is
right for you. Technology is only
as good as the strategy that
guides it
With powerful enterprise
marketing capabilities, they
enable their clients to connect
with each customer to create
a differentiated experience,
consistent with brand promise
and values
•
The firm builds relationships,
set realistic expectations, and
deliver consistently and with
excellence
Leaders in content
development
In today’s market, content is
everything. Optimal consumer
engagement isn’t just one-
dimensional or ‘a catalog of stuff’.
Success requires a curated set
of options delivered at a unique
customer level. With an industry-
leading network of suppliers,
the choices are limitless across
travel, gift cards, merchandise,
experiences, coupons, benefits, and
services. The firm helps in loyalty
redemption and fulfillment and
engages with its dedicated service
delivery teams to experience their
award-winning support.
Knowing when to communicate
is one thing. Knowing how to
communicate in their digital, multi-
device, multi-channel world to
deliver personalized engagement
and meaningful interaction is
another. From a simple text
message to a series of interactive
campaigns to digital, media
campaigns, attention to detail and
intuitive human experience design
is core. The firm offers services to
meet its clients’ needs no matter
where or what is on your journey.
SR
“No matter where you are in the evolution
of your brand and customer engagement
journey, cxLoyalty can help.”
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