Gwynedd Mercy University 2026-2027 University Catalog
Informal Resolution Before proceeding to the formal resolution process, complainants are expected to have discussed the concern with the person they allege to have caused the complaint( the“ respondent”). This requirement may be waived if the complainant has a reasonable basis for believing that such a discussion could result in physical injury, severe emotional distress, or discrimination. If the respondent does not respond to the complainant’ s attempts at discussion, or if an equitable solution cannot be found, the case will proceed through the formal resolution process outlined below.
Formal Resolution If informal resolution is not successful, the complainant should file a written request for review with the College Dean. The request must: 1. Provide the names of all respondents; 2. List the law or University policy that has allegedly been misapplied or misinterpreted, if known; 3. State how the decision or action was unfair and / or harmful to the complainant; 4. State how the respondents are responsible for the action or decision; and 5. State the requested remedy.
The Dean will review the request. If it is clear that the complaint has not been filed within the time limit, pertains to a matter not applicable under this procedure, or comes from a person without the right to issue a complaint, the Dean will dismiss the case and notify the complainant in writing.
If the complaint is not dismissed, the Dean will review the information provided, gather any additional information required, and formulate a decision within fifteen( 15) business days of receipt of the request. If the respondent is the Dean, the Provost and Vice President for Academic Affairs will appoint another University administrator to issue a decision. Once a decision has been made, it will be recorded for the University record, and the complainant and respondent( s) will be notified of the decision in writing.
Final Appeal If the resolution provided by the Dean is not satisfactory to the complainant or respondent, that person may file a request for reconsideration via a final appeal. Such a request must be submitted in writing to the Provost and Vice President for Academic Affairs within five( 5) business days of receipt of the original decision. The Provost and Vice President for Academic Affairs will review the information provided concerning the complaint, the request for reconsideration, and details regarding the complainant’ s desired remedy. The Provost and Vice President for Academic Affairs will issue a final decision within fifteen( 15) business days of receiving the request for reconsideration. The Provost / Vice President for Academic Affairs’ decision may include one of the following options: 1. A determination that the complaint was valid; 2. A determination that the complaint was not valid; or 3. A modification of the remedy proposed by the Dean. The Provost and Vice President for Academic Affairs will forward his or her decision to the complainant, respondent, and the Dean.
The Provost and Vice President for Academic Affairs’ decision is final and cannot be appealed.
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