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Situation Analysis: Credentialing Process Sentiments
To recommend meaningful process improvements, it’ s essential to first establish a clear baseline by understanding how frontline credentialing staff perceive the current workflow. Their insights serve as a vital pulse check on the overall health of the system and are strong indicators of both performance and staff retention.
Satisfaction with the Credentialing Process
The majority of MSPs who were surveyed reported some level of satisfaction( 94 %) with the quality of the medical staff credentialing and privileging processes provided by their organization, similar to the reported satisfaction in 2024( 94 %). The breakdown of“ extremely satisfied,”“ very satisfied,” and“ somewhat satisfied” remained consistent.
Fragmented care delivery can also contribute to provider burnout, as providers experience increased administrative burdens, poor communication, or a lack of control over their workload.
Overall, how satisfied are you with the quality of the medical staff credentialing and privileging processes provided by your organization?( n = 556)
22 %
Extremely Satisfied
Credentialing satisfaction still trails pre-COVID levels by up to three percentage points – likely a lingering effect of the pressures that began in 2020.
The pandemic exacerbated several issues, including care delivery fragmentation 1, that already existed before the pandemic. There is a potential for care fragmentation when patients receive care across different settings. The significant growth in care delivery models such as urgent care centers 2 and ambulatory surgery centers 3 introduces new credentialing demands and complexities.
42 %
Very Satisfied
30 %
Somewhat Satisfied
4 %
Dissatisfied
1 %
Don’ t Know
2025 TRENDS IN MEDICAL STAFF CREDENTIALING- SITUATION ANALYSIS: CREDENTIALING PROCESS SENTIMENTS 9