Without tracking onboarding timelines, it is impossible to fully understand the operational impact of a fragmented process. Measuring these timeframes not only highlights inefficiencies but also uncovers opportunities to streamline onboarding and better align internal workflows.

Despite its importance, fewer organizations are tracking provider onboarding durations, dropping from 45 % in 2024 to just 38 % in 2025.

Does your organization track the time it takes to onboard providers, defined as the time from the signed contract through the ability to perform services?( n = 497)

Onboarding Efficiency Driving Revenue

Most respondents( 82 %) said their organization does not calculate increased revenue that would result from improving the time it takes to onboard providers, or that they do not know if their organization does so. This has stayed consistent – above 80 %-- since HealthStream began asking this question in 2023. This is a significant percentage and provides an opportunity for MSPs seeking to show how they contribute to the revenue of an organization.

Does your organization calculate increased revenue that would result from improving the time it takes to onboard providers?( n = 224)

38 % Yes

26 %

Don’ t Know

36 %

48 % No

34 %