Gwynedd Mercy University 2025-2026 University Catalog 44
The Associate Dean for Student Success and Retention will, as expeditiously as possible, present the complaint to a committee which may include representatives from Health Services, Counseling Services, the academic program the student is pursuing or other faculty / staff on campus with relevant expertise, and Institutional Technology for a full investigation. The Associate Dean for Student Success and Retention may also include or consult with an external professional with expertise in disability support services and the presenting concern.
Confidentiality will be maintained for everyone involved, in so far as possible.
Only those persons who have a“ need to know” within the investigation and resolution of complaints are entitled to information regarding a complaint.
The Associate Dean for Student Success and Retention may meet with the Director of Accessibility Services for a briefing on information relevant to the case. This communication may occur through a verbal account and / or through review of material documentation previously submitted to the Director, which shall then be permissible in the investigation process. A written report regarding findings will be provided by the committee to the complainant and any involved parties if action is required on their part. The Dean of Student Success may wish to meet with the complainant to discuss alternate ways of meeting the student’ s concern determined by the committee if the requested resolution is not deemed appropriate and / or necessary.
If the student remains unsatisfied with the outcome, they may appeal to the Vice President of Academic Affairs / Provost with an updated version of the Summary of Events specifying the current area of discontent, for review.
If the student remains unsatisfied with the outcome, they may pursue other federal or state remedies. The above process should not be considered a pre-requisite to such external remedies. Students may opt to contact the Office of Civil Rights.