CUSTOMER ASSISTANCE ( CONTD .)
MEDIATION / ARBITRATION PROGRAM Occasionally , a customer concern may not be resolved through Subaru Canada , Inc .’ s Consumer Experience Team . If after exhausting the procedure outlined in this manual your concerns are not resolved to your satisfaction , you have another option .
Subaru Canada , Inc . participates in the Canadian Motor Vehicle Arbitration Program ( CAMVAP ). CAMVAP will advise you about how your concern ( s ) may be reviewed and resolved by an independent third party through binding arbitration .
Your complete satisfaction is a high priority with Subaru Canada , Inc . and our dealers . Subaru ’ s participation in CAMVAP is one more step in trying to achieve this goal . There is no charge for using CAMVAP and results are fast , fair and final as the award is binding on both you and Subaru Canada , Inc .
CANADIAN MOTOR VEHICLE ARBITRATION PLAN ( CAMVAP ) The Canadian Motor Vehicle Arbitration Plan is a program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturer ’ s warranty can be put before a neutral third party ( arbitrator ) for resolution . CAMVAP is implemented in all provinces and territories . Consumers wishing to obtain further information about the program can do so in the following ways :
Web site : www . camvap . ca Tel : 1-800-207-0685
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