CUSTOMER ASSISTANCE
In the event that you have any questions or concerns regarding the performance or servicing of your Subaru , it is recommended that you first contact your Subaru Dealer . If your concern cannot be adequately addressed by normal dealership procedures , we recommend you take the following steps :
STEP ONE Discuss the matter with a member of dealership management . If the Service , Parts or Sales Managers have already reviewed your concerns , contact the General Manager or the Dealer Principal .
STEP TWO If you require further assistance , contact the Dealer Service Manager and request that your concerns are reviewed and discussed with the Subaru District After-Sales Manager responsible for your area .
STEP THREE
If your concerns are still not addressed to your satisfaction , contact our Customer Experience Team with the following information : a . Your name , address and telephone number b . Year and model of vehicle c . Vehicle Identification Number ( VIN ). Refer to your vehicle registration for this number . You may also refer to your Subaru Owner ’ s
Manual for the location of the VIN on your vehicle . d . Purchase date of the vehicle e . Present odometer reading f . Your Dealer ’ s name and location g . The nature of your concern and / or cause of dissatisfaction
You can reach the Customer Experience Team by :
Email : |
customercare @ subaru . ca |
Mail : |
Online : |
www . subaru . ca / contactus |
Subaru Canada , Inc . |
Twitter : |
@ AskSubaruCanada |
560 Suffolk Court , |
Tel : |
1-800-894-4212 ( toll free ) |
Mississauga , Ontario , L5R 4J7 |
The Customer Experience Team , in cooperation with the Subaru District Manager responsible for your area will review the case and determine if everything possible has been attempted to ensure your satisfaction .
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