Calm the Customer : Service Behaviors that Matter
Doing our best to satisfy customer needs is only half the battle ; both proactive and reactive strategies are needed to manage the range of service situations that public sector employees face on a daily basis . In this training , you can expect to :
» Develop strategies to address our most challenging situations
» Discuss a four-step H . E . L . P . process to create consistent , satisfactory service experiences
Duration : 90 minutes Location : Virtual via Zoom Target Audience : All employees Recorded : No
» Find your personalized set of phrases and actions to increase customer satisfaction
Date / Time : Tuesday , April 30 , 2024 at 10 a . m .
Thursday , Sept . 19 , 2024 at 1 p . m .
Consider Your Coworkers – Internal Customer Service
Which is more important , internal or external customers ? Should the answer change the way you treat your internal customers and handle their requests ? Customer service is one of the values of our City , so why would we treat our own team members as if they were not as important as our external customers ? Join us to explore ways to create internal customers that are inspired by you , as opposed to sighing when they see you .
Duration : 75 minutes Location : Virtual via Zoom
Target Audience : All employees with internal customers
Recorded : No
Date / Time : Wednesday , Aug . 21 , 2024 at 1:30 p . m .
Training & Development Catalog | 2024 Dates , times and locations are subject to change . Page | 23