1PSL Customer Service
Being a 1PSL Navigator means that you ’ re a rockstar . Join us for a safe environment to practice and serve as a sounding board for recent updates , role-play scenarios , and reiterate best practices from recent pain points ; where you can practice , make mistakes and learn from them , as we continue to uphold our City ’ s values , including Customer Service , through our 1PSL Navigators .
Duration : 75 minutes
Location : Room 366 , City Hall , Building A
Target Audience : 1PSL Navigators Recorded : Yes
Date / Time : Thursday , Oct . 3 , 2024 at 9:30 a . m .
Build the Essential Skills for Exceptional Customer Service
This training will focus on five customer service areas , starting with exploring customer needs and expectations . Next , we will explore having a customer service mindset and learn the current top skills to provide service excellence . You will learn the power of language and tone , using words that work to help build relationships with internal and external customers , and the skills needed to soothe and potentially de-escalate those interactions .
Duration : 120 minutes
Location : Room 366 , City Hall , Building A
Target Audience : All employees Recorded : No
Whether you are new to customer service or a seasoned professional aiming to refresh and enhance your skills , this course offers valuable insights and practical techniques to equip you to provide exceptional customer experiences that delight your customers , enhance your reputation , and contribute to the success of your department .
Date / Time : Thursday , Jan . 18 , 2024 at 2 p . m .
Page | 22 Dates , times and locations are subject to change . Training & Development Catalog | 2024